Frequently Asked Questions (FAQ)
Where are you based out of?
We have our registered office in New Delhi & warehouse in Noida, U.P.
Do you use Genuine Leather or PU for your products?
All our products are made using superior vegan leather. Stemming from the opinion that fashion doesn’t need to bleed, going green is the future and we sure are making it trendy.
What is your return policy?
Hassle Free Return policy. You can initiate a return request within 2 days from the date of receiving the products and we will take care of the rest for you 🙂 However, we do no accept returns for personalised products. You can read more about it here – Shipping & Returns Policy
Who are your courier partners?
Shipments within India:
Shiprocket (Xpressbess/ Delhivery / Ecom Express / Fedex / Ekart / ShadowFax )
What is the delivery timeline for your products?
The Fulfilment Time: 3-5 working days from the date of placing the order.
*If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days.
Delivery timeline for orders within India?
3-5 working days from the day you receive the shipping confirmation email. For all states in the North East of India, it will take an additional 3 working days.
Delivery timeline for orders outside India?
For Regular Shipping – 4 weeks from the day you receive the shipping confirmation email.
For Express Shipping – 10 working days from the day you receive the shipping confirmation email.
What does working days mean?
Working days here refer to Monday to Friday. It does not count weekends and public holidays in the respective countries.
How can I cancel an order I placed?
Please email us at care@savvyandgroovy.com with your order number and the reason you would like to cancel it. This has to be done within 10 hours of placing the order. However, in the case of customized products the company will not entertain any cancellation, exchange, or refund requests.
Can I change an order I had placed for another product?
Yes, you can. Please email us at care@savvyandgroovy.com with your order number and all details regarding the product you would like. Please do the same within 2 hours as your order might get shipped out.
What are your payment options?
We support all major credit and debit cards around the world. You can pay online using any of the below given platforms
For our India Customers:
PayU Payments (UPIs, Net banking, Wallets and other modes)
We also have Cash on Delivery (Only for customers within India & non-customized orders)
For our International Customers:
Please email us at care@savvyandgroovy and we will provide you with our bank account details for online transfer.
Do you offer Cash on Delivery?
We offer cash on delivery only for customers within India & for non-personalized products only.
Can we return a customised/personalized order?
No you can’t return a customised/personalized order. The product made for these orders cannot be sent to another customer if in the event you cancel the order.
Contact Us
For all enquiries, please email using the form below!!
Frequently Asked Questions (FAQ)
Where are you based out of?
We have our registered office in New Delhi & warehouse in Noida, U.P.
Do you use Genuine Leather or PU for your products?
All our products are made using superior vegan leather. Stemming from the opinion that fashion doesn’t need to bleed, going green is the future and we sure are making it trendy.
What is your return policy?
Hassle Free Return policy. You can initiate a return request within 2 days from the date of receiving the products and we will take care of the rest for you 🙂 However, we do no accept returns for personalised products. You can read more about it here – Shipping & Returns Policy
Who are your courier partners?
Shipments within India:
Shiprocket (Xpressbess/ Delhivery / Ecom Express / Fedex / Ekart / ShadowFax )
What is the delivery timeline for your products?
The Fulfilment Time: 3-5 working days from the date of placing the order.
*If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days.
Delivery timeline for orders within India?
3-5 working days from the day you receive the shipping confirmation email. For all states in the North East of India, it will take an additional 3 working days.
Delivery timeline for orders outside India?
For Regular Shipping – 4 weeks from the day you receive the shipping confirmation email.
For Express Shipping – 10 working days from the day you receive the shipping confirmation email.
What does working days mean?
Working days here refer to Monday to Friday. It does not count weekends and public holidays in the respective countries.
How can I cancel an order I placed?
Please email us at care@savvyandgroovy.com with your order number and the reason you would like to cancel it. This has to be done within 10 hours of placing the order. However, in the case of customized products the company will not entertain any cancellation, exchange, or refund requests.
Can I change an order I had placed for another product?
Yes, you can. Please email us at care@savvyandgroovy.com with your order number and all details regarding the product you would like. Please do the same within 2 hours as your order might get shipped out.
What are your payment options?
We support all major credit and debit cards around the world. You can pay online using any of the below given platforms
For our India Customers:
PayU Payments (UPIs, Net banking, Wallets and other modes)
We also have Cash on Delivery (Only for customers within India & non-customized orders)
For our International Customers:
Please email us at care@savvyandgroovy and we will provide you with our bank account details for online transfer.
Do you offer Cash on Delivery?
We offer cash on delivery only for customers within India & for non-personalized products only.
Can we return a customised/personalized order?
No you can’t return a customised/personalized order. The product made for these orders cannot be sent to another customer if in the event you cancel the order.
Contact Us
For all enquiries, please email using the form below!!
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Our Corporate Clients
