Here at Savvy & Groovy, we attempt to guarantee that each exchange at our site is smooth and simple. Incredible consideration is taken into account to deliver our products with the most astounding quality standards.
As a policy, no return or exchange requests would be entertained for the undamaged products delivered in perfect condition. However, return requests for products underlying the following conditions would be considered by the company –
- The delivered product isn’t identical to the originally selected/ purchased product.
- The received product has defects.
- The received product is damaged.
- Malfunctioning hardware utilities in the product (Zippers, pullers, etc).
The products under such conditions will be approved by the company against a full refund to the customer or fulfillment as required by them.
We have well-regulated management for our Manufacturing Facility and Logistics team. However, occasional slip-ups may occur due to the high volume of orders.
- Return requests should be placed within 48hrs of receiving the product. The beginning of the time frame counts from the date of delivery as confirmed by our logistical team through the delivery status updated by our courier partners. Once placed, no orders will be canceled.
- Two images, one showing the defective area of the product and other of the whole product, would be required by the company as proof of defectivity. The images are to be sent on our customer care firstname.lastname@example.org. Our Quality Assurance team will further look into the details in reference to the eligibility of the return request. Or you can call us on +91-9953098346 so that we can address your case as soon as time permits. The working hours are stated below.
- You will be notified regarding your Return Request Status within 48 hours of receiving the request mail. Reverse pick up will be initiated after the request has been accepted. It generally takes about 48 hours for organizing a pickup and 2-3 days for the product to reach our warehouse. Our quality assurance team will then inspect the item and you will receive a fresh piece within 2-3 days.
Product Exchange Procedure
For Customers within domestic borders of India:
- The customer must email us regarding the exchange within 24 hours of product delivery. Pickup of the product will be scheduled by our end. The product will be evaluated once it reaches our warehouse which generally takes 2-3 days and after the completion of assurance procedures the desired product will be shipped back to the customer.
- In case we encounter a cost difference between the original and returned product, The company will initiate a refund process immediately or will bill the product to the customer as a Cash on delivery.
For International shipments/customers outside India:
- The customer is responsible to ship back the product to our undermentioned warehouse address in India incase of such a scenario. After receiving the original product and quality assurance procedures, the company will ship the desired product to the customer. Incase of a cost difference between the two products the company will either initiate a refund immediately or a payment gateway will be sent to the customer via Paypal for the balance amount.
Product Refund Procedure
- A return pickup will be arranged by us after the return approval by our team. The refund procedure will require upto 15 working days of time.
- However, in the case of customized/personalized products the company will not entertain any exchange or refund requests.
Important Instructions for the Customers:
We expect the customer to abide by the following rules while filing for a return:
- The product should be enclosed within the original packing and should include all the shipment and customer documentation such as barcodes, tags, accessories(if present), warranty cards, manuals, shipping labels (attached to the packet), invoice and any other item present with the product.
- The product should not have any signs of use and should be in the original condition.
Headway Infinity Private Limited
Azure-1705, 16th Floor,
Supertech 34 Pavillion,
Noida, Uttar Pradesh- 201307
Timings: Working Hours: 10:00am – 6:00pm
Working Days: Monday – Saturday
*Closed on all public holidays as per the rules and regulation of the Government of India.
Delivery timeline within India: 3-5 working days.
Delivery timeline outside India: 18-20 working days.
Customized orders: 5-7 working days.
*The time required for fulfillment of a particular product delivery can be up to 7 working days in case of a spike in the number of orders for that product.
Customer care number: +91-9810441461
Note: The actual product delivered may differ from the illustration shown on our website. Display Pictures of our Product range present on our website may seem different due to color enhancement on your personal computer, laptops or even mobile phones. The company does not guarantee absolute similarity in the color assistance offered through the website or email messages between the actual and displayed product.